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How do I return an item?

Merchandise Return Policy

To assist in providing the best service to our valued customers, Complogics has developed the following guidelines in the event our customers need to return goods purchased from Complogics.


RMA Required

Returned merchandise will not be accepted by Complogics without a pre-approved Return Merchandise Authorization (RMA) Number. To obtain an RMA, please contact Complogics support at admin@complogics.com or 412-530-5008. An RMA for an exchange or a return for credit must be approved by Complogics Sales Management prior to issuance of the RMA to the customer. An RMA for a warranty return must be approved by Complogics Technical Support department prior to issuance of the RMA to the customer. This RMA number MUST be clearly labeled on the exterior packaging of the returned merchandise, or the return may be refused.


RMA Expiry Date

Once an RMA is issued, the merchandise must be returned within 15 days of the RMA date, or the RMA will be cancelled. Merchandise that has been approved for exchange or for return for credit, which is returned after the expiration of the RMA may not be accepted or, if accepted, will be subject to a minimum 20% restocking charge.


Packaging

All returns must be packaged according to Complogics Packaging Guidelines, and in "as delivered" condition. Returns for credit or exchange must be sent in the original packaging and must include any manuals or other documentation, cables, accessories and other accompanying items as applicable. The merchandise must be unaltered and not have been subject to abuse. For returns of merchandise for warranty related service, include only the items requiring repair or replacement as listed on the RMA form received from Complogics.